Terms & Conditions

Terms & Conditions - Summary



a) Vehicles will not be rented out to underage individuals below the age of 23 years.

b) A valid driver’s license has to been held for at least two years.

c) Vehicles are not allowed not leave Zambia unless approved by FairCar.



FairCar rents out its vehicles at a daily charge based on calendar days. This fee will vary according to the type of vehicle.



a) In order to make a binding reservation a 50% down payment is required. If the client pays the full balance upon making a reservation, a discount of 3 % will be granted if the booking is made at least 45 days prior to the commencement of the hire. Otherwise full balance is to be paid upon collection of the vehicle.


b) Cancellation policy:

6 months prior to collection: full refund of down-payment.
4 months prior to collection: 75 % refund of down-payment.
1 month prior to collection: 25% refund of down-payment.
Less than one month prior to collection: no refund.
Any cancellation attracts a service fee of $50.




a) The actual cost of the car rental is subject to the type of vehicle and the duration of the rental.

b) There is no milage charge (unlimited).

c) 24/7 Chauffeur service is available at $50 per day outside Lusaka  and $20 per day within Lusaka. This fee covers all expenses of the drivers (drinks, meals, lodging).

d) All toll gate charges and penalties are borne by the client.



a) Upon collection and return a FairCar representative and the Client will inspect the vehicle for damages/scratches/dents and record any findings in the vehicle condition report attached to the rental contract.

b)  Fuel is the client's expense. The vehicle will be handed over with a full tank. The client is expected to return a full tank.




a) In the event of accident, damage or loss of the vehicle the client is obliged to immediately inform the next police station and FairCar. Any failure to do so could attract loss of insurance coverage.

b) In the event of FairCar having to carry out a rescue and upon confirmation of the breakdown having occurred, all towing charges over and above the insurance cover of $50 within Lusaka and $300 outside Lusaka and the associated costs of the rescue e.g. fuel costs will be borne by the client unless the breakdown is due to a mechanical fault or the client has opted for the Super Cover Insurance.

c) In the event of accident, damage or loss which is attributable to reckless and/or negligent driving or conduct FairCar reserves the right to charge loss of business use to the client for the period when the car will not be in use by FairCar as a revenue generating asset.




a) Any accidental or mechanical damage to the Vehicle shall be repaired by a workshop or technician, approved by FairCar.

b) In the event the Vehicle cannot be repaired within 48hrs FairCar will provide the client with a Replacement Vehicle of the same category with specifications comparable to those of the hired Vehicle. The Client may accept the replacement Vehicle or elect to exercise his right to Early Termination of the Contract. The amount of the refund will be subject the remaining rental duration.

c) If the accidental or mechanical damage requires a replacement vehicle as described as above, FairCar may exercise its right to Early Termination of the Contract if the damage results from carelessness, negligence or recklessness by the Client. In such event the client cannot claim compensation for the remaining rental duration.




a) FairCar vehicles are fully insured (Collision and Loss Damage Waiver), however the client is liable to cover an excess of 10% on damages write-offs with a minimum of $100. Any damages or loss of and the associated cost of repair will be borne by the client over and above the insurance cover. This means the client will cover 10% of the damage costs with a minimum of $100. A Super Waiver with 100% insurance coverage and an Excess limited to $500 is available at a additional insurance premium.

b) The client has to pay a refundable security deposit upon pick-up of the vehicle. The actual amount is subject to the type of vehicle and hire duration. The deposit is refundable upon return of vehicle given there is no damage/theft and provided there is no costs due (e.g. damages, speed tickets etc.)

c) The Insurance (Standard & Super Cover) will only cover damages/losses/write offs if the Client has obtained a Police Report. In case of an accident, theft or any damage to the vehicle the Client has to report immediately to next Police Station and to FairCar latest within 24hrs.

d) The Collision/Loss Waiver will not apply if the loss or damage is attributable to a deliberate or fraudulent act, omission, negligence or recklessness by the client. In such an event the client will have to bear all damages and write-offs.




a) All vehicles are expected to be returned on time. Any late returns will attract a penalty equal to a full day`s charge. An allowance of 1.5 hours from the time of return is given.

b) Amount of fuel to be returned on the same level given.